1. Booking and Cancellation Policies:
- Booking: Customers can make bookings through the KULLUADVENTURE.COM website or by contacting our customer service team.
- Cancellation: To cancel a booking, customers must contact our customer service team at least 48 hours before the scheduled activity or check-in at the hotel. Cancellations made less than 48 hours before the scheduled activity or check-in will not be eligible for a refund.
- Refunds: Refunds will only be given for bookings that are cancelled in accordance with the Booking and Cancellation Policies. If an activity or hotel is unable to provide the service as described, KULLUADVENTURE will work to provide an alternative solution or issue a refund.
Changes and Modifications: Any changes to a booking must be made at least 24 hours before the scheduled activity or check-in.
- Payment: Full payment is required at the time of booking, and payments can be made through the KULLUADVENTURE.COM website using a credit or debit card.
2. Payment Terms:
- Payment Method: Customers can make payments through the KULLUADVENTURE.COM website using a credit card, debit card, online banking, or any other accepted methods, or by contacting our customer service team.
- Payment Due Date: Full payment is required at the time of booking.
- Payment Security: KULLUADVENTURE uses a secure payment gateway to protect customers’ payment information.
- Payment Confirmation: Once payment is received and processed, a confirmation of the booking will be sent to the customer.
- Refunds: In case of a cancellation, refund will be processed according to the cancellation policy and may take up to 7-10 working days.
- Currency: All payments will be made in the currency of the country in which the website operates.
3. Liability and Responsibility:
- Liability: KULLUADVENTURE is not liable for any injuries or accidents that may occur during an activity or stay at a hotel. Customers are responsible for their own safety and should follow any instructions or guidelines provided by the activity or hotel staff.
- Medical Conditions: Customers should inform KULLUADVENTURE of any medical conditions or special needs before the activity or check-in at the hotel. KULLUADVENTURE will not be liable for any issues arising from undisclosed medical conditions.
- Safety Measures: KULLUADVENTURE.COM will take all necessary safety measures to ensure the safety of its customers during activities and while staying at hotels.
- Insurance: KULLUADVENTURE recommends that customers purchase travel insurance to cover any potential accidents or injuries.
- Responsibility of customer: The customer is responsible for ensuring that they meet the physical and medical requirements of the tour or activity they have booked. KULLUADVENTURE will not be liable for any issues arising from the customer not meeting the physical and medical requirements.
- Force Majeure: KULLUADVENTURE.COM will not be liable for any issues arising from Force Majeure events such as natural disasters, war, civil unrest, and government actions.
4. Refunds and Returns:
- Eligibility for Refunds: Refunds will only be given for bookings that are cancelled in accordance with the Booking and Cancellation Policies or if an activity or hotel is unable to provide the service as described.
- Refund Process: Once a refund request is received, it will be processed within a reasonable time frame, usually 7-10 working days.
- Refund Method: Refunds will be made to the original payment method used at the time of booking.
- No-Show: If a customer does not show up for the booked service, no refund will be provided.
- Return of goods: If the customer receives a damaged or defective product, they can contact customer service team within 24 hours of receiving the product and request for a replacement or refund.
- Partial refund: Depending on the case, partial refund can be made.
- Collection of Personal Information: KULLUADVENTURE collects personal information from customers when they make a booking or register for an account on the website. This information may include name, contact information, and payment details.
- Use of Personal Information: KULLUADVENTURE uses personal information to process bookings and provide customer service. Personal information may also be used to send promotional offers and updates to customers.
- Protection of Personal Information: KULLUADVENTURE takes measures to protect personal information from unauthorized access, use, or disclosure. This includes using secure servers and encryption technology.
- Sharing of Personal Information: KULLUADVENTURE.COM will not share personal information with third parties unless it is necessary to provide the service requested by the customer or as required by law.
- Access to Personal Information: Customers can contact KULLUADVENTURE customer service team to request to access, update or delete their personal information.
6. Rules and Restrictions:
- Activity Guidelines: Customers must follow any instructions or guidelines provided by the activity or hotel staff during the activity or stay.
- Environmental Respect: Customers must respect the environment and any wildlife during activities.
- Safety Measures: Customers must comply with all safety measures in place for the activities.
- Alcohol and Drugs: The use of alcohol or drugs is strictly prohibited during activities. Customers found to be under the influence of alcohol or drugs will not be allowed to participate in the activity and will not be eligible for a refund.
- Age Restrictions: Some activities may have age restrictions, and customers must meet the age requirements to participate.
- Clothing and Equipment: Customers must wear appropriate clothing and use provided equipment as instructed by the activity staff.
- Pets: Pets are not allowed during activities unless otherwise stated.
- Smoking: Smoking is not allowed during activities unless otherwise stated.
7. Changes and Modifications:
- Modification of Bookings: Customers can request changes or modifications to their bookings at least 24 hours before the scheduled activity or check-in by contacting our customer service team.
- Changes to the website and services: KULLUADVENTURE reserves the right to make changes or modifications to the website and its services at any time without notice.
- Cancellation of activities or bookings: KULLUADVENTURE also reserves the right to cancel an activity or booking at any time and issue a refund.
- Changes to policies: KULLUADVENTURE reserves the right to make changes to its policies, terms and conditions at any time without notice.
- Force Majeure: KULLUADVENTURE will not be liable for any issues arising from Force Majeure events such as natural disasters, war, civil unrest, and government actions.
8. Legal Jurisdiction:
- Governing Law: These terms and conditions and the use of the KULLUADVENTURE.COM website and its services are governed by the laws of the country in which the website operates.
- Jurisdiction: Any disputes arising from the use of the website or its services will be resolved in accordance with the laws of the country in which the website operates.
- Dispute Resolution: Any disputes arising from the use of the website or its services will be resolved through negotiation and mediation before being taken to court.
- Compliance with Local Laws: Customers are responsible for complying with all local laws when using the website and its services.
- Compliance with export control laws: KULLUADVENTURE shall comply with all applicable export and re-export control laws and regulations.
“KULLUADVENTURE and its affiliates provide the information and services on this website for general informational purposes only. While we strive to ensure the accuracy of the information provided, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
KULLUADVENTURE shall not be held liable for any injury, loss, death, or damage of any kind whatsoever suffered as a result of, or in connection with, the use of this website or the services provided. This includes, but is not limited to, any injury, loss, or damage suffered as a result of participating in any of the adventure activities or travel services offered on the website.
We also provide links to other websites that are not under our control. KULLUADVENTURE is not responsible for the content of any linked website and the inclusion of any link does not imply endorsement by us.
We reserve the right to make changes to the website, policies, and the terms and conditions at any time without notice. Your continued use of the website following any changes indicates your acceptance of the new terms and conditions.
Please note that all activities and travel services offered by KULLUADVENTURE are subject to availability and may be subject to additional terms and conditions. It is your responsibility to read and understand these terms and conditions before participating in any activity or travel service.
By using the website or participating in any of the activities or travel services offered by KULLUADVENTURE, you acknowledge and accept the terms of this disclaimer and agree to release and hold KULLUADVENTURE and its affiliates harmless from any and all liability for any injury, loss, or damage of any kind that may arise as a result of your use of the website or participation in any of the activities or travel services offered.”